The UIDAI has slapped notices on Bharti Airtel and Airtel Payments Bank over its retailers allegedly opening payments bank accounts without taking “informed consent” of customers who go for Aadhaar-based mobile SIM verification.
It also asked both Bharti Airtel and its payments bank entity to take immediate corrective measures and report back to the authority on the same.
“Airtel Payments Bank accounts are opened only after explicit consent from the customer. We will continue to educate retailers and strengthen our process to ensure transparency to customers and compliance with regulation,” the company said in an e-mail response.
Also, certain complaints were made to UIDAI alleging that Airtel opened payments bank account without approval and the said account was then linked for receiving LPG subsidy.
When contacted, UIDAI spokesperson refused to comment on the matter.
Payments banks can accept deposits and savings bank deposits from individuals and small businesses, up to a maximum of Rs. 1 lakh per account.