E-commerce players Flipkart and Snapdeal have resumed cash on delivery for goods sold on their respective platforms, even as the ongoing liquidity crisis continues to affect the nation ever since the government announced the withdrawal Rs 500 and Rs 1000 notes as legal tenders last week.
Both firms are also encouraging customers to adopt e-wallet so that transactions can be made digitally. Snapdealsaid that it is also allowing its customers to defer deliveries until they get the required cash amount for payment of purchased goods.
“We support the demonetisation effort by the government, and are committed to making this transition as frictionless and convenient as possible for our consumers. We have been working closely with our users since last week to ensure there is no lapse in their experience, and they have responded by swiftly adopting alternative payment modes, especially the wallet on delivery option,” a Snapdealspokesperson said. “We will continue to monitor the situation closely, and ensure it is business as usual on our platform”.
Indian e-commerce firms have seen a dip in sales after the government’s move, with Flipkart founder Sachin Bansal on Wednesday saying that the withdrawal of high value currency could have been planned instead of being carried out arbitrarily.
“The biggest problem that I see is that some of the calls made after the announcement have been very arbitrary in nature and they could have been anticipated or avoided in the first place. In hindsight, I would have done more research and would have roped in experts earlier and have an expert panel to guide the government,” Bansal said at a conference in Bengaluru.
According to Flipkart, the online retail major has been taking proactive measures to reach out to its customers facing a cash crunch. The company has been educating its customers and offering them additional time to procure cash.
“We significantly ramped up our card on delivery facilities, covering a majority of pin-codes including remote towns. The government’s decision has given a big push to adoption of digital instruments like e-wallets and Unified Payments Interface (UPI). In the last few days, we witnessed a lot of movement towards electronic transactions and we expect the economy to further support this change. To encourage customers to adopt other payment modes, we also introduced wallet cashbacks, which are being actively used by multiple sellers and brands,” the firm said in a statement.