Haryana officers ordered to address grievances timely

Haryana Chief Minister Manohar Lal on Monday directed the officers to conduct regular monitoring of grievances received on ‘CM Window’ especially those on undue delay cases to ensure their speedy disposal and satisfaction to the complainant.

The Chief Minister gave these directions in a meeting to review the progress of grievances received on ‘CM Window’, CM announcements and Aaadhar Enabled Biometric Attendance system held with Administrative Secretaries and Head of Departments.

More than 1.16 lakh complaints have been received on ‘CM window’ since its launch on December 25 last year.

Manohar Lal said that it should be the responsibility of senior officers to clear the oldest pendency of grievances in their departments concerned.

“You should randomly examine and verify complaints received and action taken thereon,” said the Chief Minister. He directed that complaints pending for more than three months would be reviewed by Administrative Secretaries concerned and immediate action should be taken after the receipt of complaint.

In addition, instant action should also be taken against those found guilty, said he.

Manohar Lal also urged the officers to decentralise the disposal mechanism of grievances received in big departments to avoid unnecessary delay.

While reviewing the progress of announcements made by him, the Chief Minister said that all announcements made should be implemented on priority basis. The departments should consult with Deputy Commissioners before any scheme or project is to be announced. Apart from this, where job is being carried out simultaneously by two or more departments, one should be made nodal as this would help in getting quick information about pendency level. Arbitrary conduct of any officer or official would not be tolerated, he added. He directed that in case of any announcement involving transfer of land, the file should be sent to Chief Minister’s Office.

The announcements that were pending up to April 30, 2015 were taken up for review in the meeting.

The Chief Minister reviewed the progress of announcements pertaining to departments of Medical Education, Public Works Department, Urban Local Bodies, Revenue, Development and Panchayat, Transport, Education, State Agricultural Marketing Board etc.

While reviewing the progress of Aadhar Enabled Biometric Attendance system, Manohar Lal said that the State Government intends to create a better working culture in all its departments.

He directed the officers to prepare and launch an incentivisation scheme in their department so that employees could be encouraged towards speedy implementation of welfare schemes and programmes.

The Chief Minister also instructed them to find out the mechanism for getting the information about tampering with biometric attendance machines. He added that the State Government is framing a transfer policy under which good employees would be rewarded. During the meeting, Chief Secretary DS Dhesi, Principal Secretary to Chief Minister, RK Khullar, Director General of Police Yash Pal Singal, all Administrative Secretaries, Heads of Departments and other senior officers were present.